Delivery Only Policy (Updated 9/02/2024)

Express Rental Service requires that all rental items be delivered to a specified location provided by the customer at checkout. Pickup at our warehouse isn't available at this time.

You might incur additional delivery fees if the delivery's distance, volume, and complexity exceed standard parameters. A member of our staff will call if those conditions exist.

A non-refundable delivery fee is applicable to secure the delivery service and must be paid at checkout.

While we make every effort to adhere to the agreed-upon schedule (selected at checkout), unforeseen circumstances, such as traffic or weather conditions, may impact delivery times.

Access and Site Readiness:

Customers must ensure that the delivery location is accessible and prepared for the arrival of our delivery team.

Adequate space, clear pathways, and any necessary permissions for unloading must be arranged in advance.

Unloading and Setup:

Our delivery team will unload the rental items at the specified location and assist with basic setup if included in the order.

Customers are responsible for providing clear instructions regarding the setup requirements and ensuring the designated area is ready for installation.

Inspection Upon Delivery:

Upon delivery, customers are encouraged to inspect all rental items to ensure they meet their expectations and are in good condition.

Any concerns or discrepancies must be reported to our delivery team immediately.

Pick-Up Services:

Express Rental Service will schedule the pick-up of rental items at the end of the agreed rental period.

Customers are responsible for making sure all rental items are accessible and ready for pick-up.

Late Fees:

Customers must notify Express Rental Service in advance if there are any changes to the delivery schedule.

Late fees may apply if our delivery team is unable to access the site or if there are delays in the agreed-upon schedule.

Cancellations:

Delivery fees are non-refundable in the event of order cancellations.

Contact Information:

For any questions or concerns regarding our Delivery Only Policy, please contact our customer service team at [email protected].

By choosing Express Rental Service, you agree to abide by the terms and conditions outlined in this Delivery Only Policy. We appreciate your cooperation and look forward to assisting you in creating a memorable event. Thank you for trusting Express Rental Service with your event needs!